Facilities Helpdesk Coordinator (Hybrid)

About the role

The Facilities Helpdesk Coordinator will act as the central point of contact for all facilities requests, building issues and workplace support queries for a London‑based financial services office. Working in a hybrid model, the role ensures the office environment runs smoothly and that users receive timely, professional assistance.

Key responsibilities

• Receive and log facilities queries via the dedicated inbox and CAFM system.
• Coordinate reactive maintenance jobs from reporting to completion.
• Support planned preventative maintenance, including scheduling and follow‑up.
• Maintain accurate CAFM records, attaching notes, documents, images and certificates.
• Communicate progress, delays or issues to internal users.
• Liaise with contractors, suppliers and service providers to ensure seamless delivery.
• Assist with helpdesk administration, filing and data maintenance.
• Prepare reports, statistics and ad‑hoc information as required.
• Record facilities requirements for meetings, events and office activities.
• Escalate urgent or unresolved issues to the appropriate manager.

Required profile

• Experience in facilities management, workplace services or a similar helpdesk environment.
• Strong communication and organisational abilities.
• Customer‑focused attitude with the ability to remain calm under pressure.
• Flexibility to support the wider facilities team when needed.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Experience with a CAFM system (advantageous)

What we offer

• Competitive salary between £38,000 and £42,000 per year.
• Hybrid working arrangement.
• Opportunity to work within a dynamic financial services environment.
• Supportive team and professional development opportunities.