Facilities & Services Officer – Reception & Customer Service (Reading)

About the role

This position supports the central Reading campus by managing reception duties, building security, and day‑to‑day facilities operations. You will be the first point of contact for staff, students and visitors, ensuring a safe, well‑maintained environment.

Key responsibilities

• Open and close the building, perform security sweeps and maintain access control.
• Cover the reception desk on a rota that includes evenings and weekends.
• Carry out daily room and building checks, reporting or fixing any issues.
• Log and monitor reactive maintenance tasks via the Facilities Maintenance portal.
• Perform basic repairs, PPM checks (fire alarms, extinguishers, fire doors) and act as Health & Safety contact, First Aider and Fire Marshal.
• Provide first‑line IT support for classroom equipment and assist with computer‑based assessments.
• Support administrative tasks such as printing registers, updating signage and managing security‑related duties (patrols, door codes, CCTV review).

Required profile

• Reliable, proactive and able to work independently within a rota.
• Good communication skills and a courteous, professional attitude.
• Willingness to handle health & safety and first‑aid responsibilities.

Required skills

• IT troubleshooting
• Use of a Facilities Maintenance portal
• Basic repairs and building maintenance
• Fire alarm testing and other fire safety checks
• First aid certification

What we offer

• Competitive hourly rate (£14.50‑£15.00)
• Full‑time temporary contract
• Dynamic campus environment in central Reading