Facility Bookings Representative

About the role

The City of Cambridge is seeking two Facility Bookings Representatives to provide professional administrative support for sport and facility reservations. You will act as the primary point of contact for residents, community groups, and external partners seeking to rent municipal facilities.

Key responsibilities

• Receive, process, and manage booking requests for city-owned recreation facilities, parks, sports fields, meeting rooms, and community spaces.
• Enter and maintain reservation data in the facility booking software system.
• Review applications to ensure required permits, insurance certificates, and approvals are on file.
• Prepare rental agreements, permits, invoices, and confirmations.
• Respond to inquiries via phone, email, and in‑person regarding availability, rates, policies, and procedures.
• Process payments, deposits, refunds, and adjust accounts as needed.
• Generate reports on facility utilization, revenue, and scheduling.
• Coordinate with supervisors and community partners to resolve scheduling conflicts and communicate setup or cancellation requirements.

Required profile

• College Diploma in Office Administration, Business Administration, or a related field.
• Experience providing customer service in an administrative or booking environment is preferred.

Required skills

• Proficiency with facility booking software.