Fee Administrator

About the role

An exciting opportunity has arisen for a Fees Administrator to join a Higher Education organisation in Central London. The role supports the finance function by accurately administering fees and income, maintaining financial records and resolving queries promptly.

Key responsibilities

• Support day‑to‑day administration of fees and income, ensuring records are accurate and up to date.
• Manage fee and income enquiries via Salesforce, logging, tracking and resolving cases.
• Maintain and update student and fee records using SITS.
• Respond to fee‑related queries by phone and email, maintaining clear audit trails.
• Assist with account reconciliation and resolve discrepancies.
• Allocate payments and investigate unmatched transactions.
• Liaise with internal teams to ensure income is correctly applied.
• Provide reporting on fees, income and outstanding balances as required.
• Monitor accounts for issues or risks and escalate appropriately.
• Contribute to process improvements while ensuring compliance with policies and data protection.
• Manage shared inboxes as the primary point of contact for fee‑related queries.
• Provide wider administrative support to the finance team, including ad‑hoc duties.

Required profile

• Previous experience in fees, income or finance administration.
• Hands‑on experience using Salesforce for enquiry or case management.
• Experience using SITS to manage student or fee records.
• Proven ability to work in a busy, high‑volume environment.
• Strong attention to detail and accurate record‑keeping.
• Confident communicator with internal and external stakeholders.
• Experience reconciling accounts and resolving queries.
• Well‑organised, able to prioritise workloads and meet deadlines.
• Proficient in Excel and finance systems.
• Immediately available.

Required skills

• Salesforce
• SITS
• Excel

What we offer

• Hybrid working pattern.
• 35‑hour week on a 4‑month contract.
• Rate of £17 per hour.