Field Customer Support Agent – West London

About the role

Join E.ON’s Field Debt Solutions team as a Field Customer Support Agent in West London. You will work directly with customers at their homes, helping them resolve energy debt, arrange future payments and find ways to reduce consumption.

Key responsibilities

• Deliver excellent, face‑to‑face service by understanding each customer’s situation and agreeing a suitable debt‑resolution plan.
• Identify new tenants through discussions with letting agents and neighbours while complying with data‑protection regulations.
• Lead a warrant team when necessary to gain entry to premises for meter exchange or disconnection.
• Record all job details accurately using paperwork or electronic devices.

Required profile

• Previous experience in a customer‑facing role with a genuine desire to help people.
• Strong verbal communication and negotiation abilities.
• Basic PC competence and confidence using a smartphone and tablet.
• Residence within the W, SW, UB or TW postcode areas and willingness to travel, including overnight stays for training.
• Full, clean UK/EU driving licence (maximum 6 points) and home broadband access.

Required skills

• Basic PC usage
• Smartphone operation
• Tablet operation

What we offer

• Starting salary £32,535, rising to £34,957 after training.
• London allowance (£3,900 or £2,000 depending on distance from Charing Cross).
• Smartphone, tablet, body‑worn camera, tools, uniform, vehicle and fuel card.
• Monthly broadband allowance.
• Achievable reward scheme, optional overtime and training to install PAYG meters.
• Permanent contract with excellent parental‑leave provisions.