Field Engineer – Coffee & Vending Machine Service

About the role

This full‑time Field Service Engineer position is based in Kent and will cover a dedicated area of South East England. You will be responsible for installing, maintaining and repairing countertop and floor‑standing coffee and vending machines, ensuring reliable service for our clients.

Key responsibilities

• Install new vending and coffee machines at customer sites, meeting safety and operational standards.
• Carry out planned preventative maintenance visits to minimise breakdowns.
• Respond to reactive breakdown calls within agreed service level agreements.
• Diagnose and repair electrical, mechanical and software faults.
• Order and manage spare parts to resolve issues efficiently.
• Provide on‑site support, explain machine operation and answer technical queries.
• Complete service reports and maintain accurate records of visits, machine status and parts usage.

Required profile

• Previous experience as a field service engineer, preferably with vending or coffee machines.
• Strong technical knowledge of electrical and mechanical systems in vending equipment.
• Excellent troubleshooting and problem‑solving abilities.
• Ability to work independently, manage time effectively and maintain professional customer relationships.
• Full UK driving licence (no more than 6 points).

Required skills

• Vending machine installation
• Preventative maintenance
• Electrical troubleshooting
• Mechanical troubleshooting
• Software diagnostics
• Spare parts management
• Remote monitoring systems
• Familiarity with Cimbali, WMF, Coffetek and Evoca machines