Field Operations Continuity Manager

About the role

TLG TurnITon is looking for an experienced Field Operations Continuity Manager to provide technical and operational cover across its school and trust customers. This is a nationally deployable role focused on keeping contracted IT services running during vacancies, extended absences, recruitment gaps and new service mobilisations, covering positions such as Onsite Engineer, IT Manager or Trust IT Manager. It is full-time (40 hours per week), home-based when not deployed, with UK-wide travel, reporting to the Head of Field Operations.

Key responsibilities

• Provide temporary technical and operational cover in line with customer commitments and contractual requirements.
• Quickly understand unfamiliar IT infrastructure, systems, service arrangements and customer priorities.
• Diagnose and resolve technical issues independently within managed service boundaries.
• Coordinate technical colleagues, prioritise workloads and monitor service standards when required.
• Provide technical guidance, coaching and practical support to colleagues.
• Escalate significant technical, operational, contractual or customer risks appropriately.
• Maintain oversight of priorities, service risks, outstanding issues and customer expectations.
• Produce clear handovers for returning or newly appointed colleagues.
• Support service improvement, technical assurance, risk reduction and customer mobilisation between deployments.
• Work with Regional Managers, the Service Desk, Projects, Account Management and wider operational teams.

Required profile

• Strong hands-on IT support experience in a multi-site, field-based or managed service environment.
• Ability to diagnose technical issues and make sound decisions with limited handover or supervision.
• Experience coordinating technical resources and setting day-to-day priorities.
• Clear written and verbal communication, able to work with school and trust leaders, technical colleagues and senior managers.
• Structured approach to handovers, including clear communication of priorities, risks, outstanding work and customer context.
• Full UK driving licence, ability to travel regularly across the UK and stay away from home on weekdays; routine weekend and out-of-hours work is not expected.
• Enhanced DBS clearance must be obtained and maintained.
• Education technology, schools or managed service provider experience is beneficial; experience at IT Manager, Trust IT Manager or senior field engineer level is welcomed.

Required skills

• Broad knowledge of IT infrastructure, networking, Microsoft and Google cloud services, endpoint management and cybersecurity fundamentals.
• Hands-on IT support and troubleshooting.

What we offer

• Salary of £40,000 to £45,000.
• Mileage reimbursement for travel.