Field Service Engineer

About the role

Liquidline is seeking a self‑driven Field Service Engineer to join its fast‑growing commercial coffee solutions team. Based in the field, you will install, maintain and repair a range of beverage equipment for customers across South East England, delivering the high‑quality, "wow" service the brand is known for.

Key responsibilities

• Install, commission and maintain coffee machines, water coolers, juice machines and boiler systems at client sites.
• Diagnose faults, perform repairs and preventative maintenance, ensuring equipment is left in good working order.
• Provide on‑site training to customers on equipment use and maintenance.
• Communicate progress and outcomes to customers throughout each service call.
• Complete and upload online job sheets, timesheets and related documentation before leaving the premises.
• Manage spare‑part inventory using the Eagle App, ensuring parts are invoiced, deducted from stock and replenished.
• Keep tools, equipment and company vehicle in good condition and report any issues promptly.
• Follow health and safety procedures and company policies at all times.

Required profile

• Self‑driven and personable professional with a strong focus on delivering “wow” service.
• Ability to work independently in the field and as part of a skilled team.
• Excellent communication skills with customers and internal teams.
• Commitment to high standards of integrity and quality.
• Willingness to travel across South East England to client locations.

Required skills

• Equipment installation and commissioning.
• Fault diagnosis and repair of coffee and beverage equipment.
• Preventative maintenance procedures.
• Use of inventory management applications (Eagle App).

What we offer

• Competitive salary between £30,000 and £37,000 per year.
• Full‑time permanent role with a supportive, award‑winning culture.
• Ongoing training and development opportunities.
• Company‑provided tools, vehicle and uniform.
• Employee wellbeing initiatives and Great Place to Work certification.