Field Service Installation Specialist (UK, IRL)

About the role

Roche UK is looking for a Technical Specialist (Field Service Installation Specialist) to join a cross-functional team delivering world-class service for the Roche Diagnostics portfolio. The specialist executes highly specialised installations, including the installation, relocation and de-installation of high-volume, critical analysers for blood science, molecular and tissue diagnostics solutions. Regular weekly overnight stays throughout the UK/IRL and occasional international travel for training are required.

Key responsibilities

• Install, relocate and de-install high-volume critical instruments (e.g. cPro, c 8800, c 8000, c 6800) within allocated timelines, and provide 1st/2nd level troubleshooting support for Data Manager, Cobas Link and firewalls using SOPs.
• Keep project deliverables on track, optimise customer laboratory space during installations and ensure a smooth go-live.
• Follow laboratory policies, Health & Safety guidelines (HS-01-04) and local information security standards for patient identifiable data.
• Maintain calibrated tools and trunk stock, complete accurate documentation and case updates in REXIS (with focus on the PIPO project).
• Work with internal and external stakeholders, act as on-site installation lead and communicate customer queries across the business.
• Track team KPIs, share best practice and stay updated through GRIPS and company training.
• Perform IQ/OQ instrument checks, load, calibrate and verify reagents before handing over to the Applications team.

Required profile

• Qualified Engineer (Electrical Engineering / Medical Technology) or a relevant Biomedical Science qualification (e.g. ONC/HND, City & Guilds, Diploma or Degree).
• Valid UK/EU (or equivalent) driving licence and a valid passport for overseas training.
• Proven experience as a technician or medical technical assistant in a medical/technical environment, with demonstrated expertise in electrical, electronic or mechanical engineering and a history of working autonomously.

Required skills

• Familiarity with medical analytical systems, quality assurance, CRM tools and the diagnostics industry.
• Fluent use of PCs, mobile workforce apps and smartphone applications, and IT security fundamentals; basic understanding of applications and LIMS.
• Excellent written and spoken English, active listening and strong teamwork.

What we offer

• Extensive development and training opportunities.
• Flexible working options, 18 weeks of maternity leave and 10 weeks of gender-independent partnership leave.
• On-site services such as childcare facilities, medical services, restaurants and cafeterias, plus employee events.