Field Service Specialist - Agentforce

About the role

The Agentforce Field Service Specialist is the primary strategic driver for complex deal execution. You understand the customer's technology landscape and align Field Service capabilities to their business outcomes, translating complex requirements into solution architectures and roadmaps that leverage resource and asset management, scheduling and mobile technologies. The role combines technical leadership with strategic domain expertise in Field Service.

Key responsibilities

• Demonstrate deep familiarity with scheduling, mobile and asset management technologies, and position Salesforce Field Service as the best fit for customer needs
• Provide actionable technical recommendations focused on driving usage at scale in production
• Lead technical design sessions, designing and documenting workflows and architectures aligned with client objectives
• Foster customer champions and build technical credibility through discovery calls
• Present executive-level product demonstrations to key stakeholders
• Translate business requirements into solution architectures and roadmaps
• Handle technical due diligence and risk management for complex mobile and scheduling deployments

Required profile

• 7+ years of experience in enterprise software pre-sales, solution consulting or technical architecture, focused on field service, asset management or mobile workforce solutions
• Bachelor's degree in Computer Science, Engineering, Information Systems, Business or a related field, or equivalent practical experience
• Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments
• Experience leading technical discovery sessions and strong executive presence in front of C-suite and VP-level stakeholders

Required skills

• Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities and asset management configuration
• Familiarity with integration technologies such as APIs, middleware and IoT
• Market positioning knowledge of the field service technology landscape
• Nice to have: Salesforce certifications (Field Service Consultant, Application Architect or System Architect); background in utilities, manufacturing, healthcare or telecommunications; experience in customer success, professional services or consulting; familiarity with Agentforce and AI-driven scheduling