Field Service Team Leader - East Anglia

About the role

Join Crown Lift Trucks as a Field Service Team Leader covering East Anglia, delivering high customer satisfaction while supporting the Field Service Manager in daily technical activities and specialist installations.

Key responsibilities

• Review engineer performance with the Field Service Manager monthly and monitor daily jobs, chargeable hours and training needs.
• Manage specialist truck installations, conduct site surveys, maintain method statements and risk assessments, and control budgeted costs.
• Monitor costs and revenues, support profit‑and‑loss targets and maximise first‑time fix rates.
• Develop a comprehensive understanding of Crown systems and lead safety and risk‑management initiatives.

Required profile

• Full UK driving licence.
• Proficient in fault‑finding and repair.
• GCSE grade C or above in English and maths.
• Knowledge of health & safety requirements in a workshop environment.
• Strong organisational, communication and negotiation skills.
• Ability to work independently or as part of a team and handle pressure.

Required skills

• Fault‑finding
• Repair

What we offer

• Company van with fuel card (private use subject to tax regulations).
• 25 days annual leave plus bank holidays.
• Company pension plan.
• Employee assistance programme and discount scheme.