File Handler – Litigated Credit Hire

About the role

We are seeking a File Handler to manage litigated credit hire claims up to £25,000, driving settlements in line with client instructions. Working under a Team Leader, you will handle a caseload of road‑traffic‑accident credit hire files and potentially personal injury matters.

Key responsibilities

• Review and analyse credit hire files throughout their lifecycle, formulating strategies for approval.
• Conduct legal research and draft defences, direction questionnaires, CPR Part 18/35 questions and counter‑schedules.
• Negotiate with third‑party solicitors, liaise with insured parties and insurers, and manage court processes including disclosure and pre‑trial checklists.
• Maintain case management system tasks, process bills, and ensure compliance with ISO 9001, SRA regulations and Keoghs values.
• Produce accurate management information and adhere to target‑driven performance metrics.

Required profile

• Proven experience handling litigation and credit hire files with responsibility for your own caseload.
• Minimum of 5 GCSEs (or equivalent); a degree or LPC is desirable.
• Strong initiative, ability to plan and prioritise workloads, and make decisions under pressure.
• Excellent verbal communication and telephone negotiation skills.
• Commitment to following structured work processes and recognising when sensitivity is required.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Outlook.
• Experience using a case management system.

What we offer

• Davies Incentive Plan and 25 days holiday (increasing with service, plus buy/sell days).
• Simply Health Care Cash Plan and WeCare 24/7 online GP, mental‑health and wellbeing support.
• Death in service benefit after one year and pension contributions (5% employee, 3% employer).
• Employee Resource Groups, volunteering programme, cycle‑to‑work and tech schemes, season‑ticket loan, gym flex.
• Discounts on gourmet society membership, Merlin attractions tickets and local retail outlets.