Fines Administrator

About the role

The Fines Administrator provides accurate and timely administrative support to the Driver Services Team, handling all aspects of fines, penalty notices and related documentation. This role ensures compliance, minimizes risk and contributes to a smooth daily operation while delivering a positive experience for customers and authorities.

Key responsibilities

• Process fines, penalty notices and related paperwork in line with internal procedures and external regulations.
• Maintain up‑to‑date records of all fines, payments, refunds and representations.
• Communicate with authorities, customers and internal stakeholders regarding fine matters.
• Ensure correct handling of payments, refunds and representations to avoid compliance issues.
• Support the Driver Services Team by providing reliable administrative assistance and reporting.

Required profile

• Minimum 2 years of experience in an administrative or similar role.
• Highly organised, detail‑oriented and able to manage multiple tasks efficiently.
• Strong numeracy and literacy skills with the ability to work under pressure.
• Excellent communication skills for internal and external stakeholder interaction.

Required skills

• Microsoft Excel

What we offer

• Competitive salary package (£27,000 per year).
• Open communication with management and opportunities to present ideas.
• Supportive, high‑energy culture with professional growth prospects.