First Line IT Support

About the role

We are looking for an experienced First Line IT Support professional to be the go‑to contact for technology queries in our Central London office. You will provide hands‑on assistance to office‑based users, troubleshoot issues and help keep daily operations running smoothly.

Key responsibilities

• Act as the first point of contact for all IT‑related queries and support requests.
• Provide first‑line support to office‑based employees across the business.
• Diagnose, troubleshoot and resolve hardware, software and system issues.
• Log, manage and track support tickets, ensuring timely resolution and clear communication.
• Escalate network, infrastructure and complex technical issues to internal or external engineers when required.
• Liaise with users throughout the support process, providing clear updates on incidents and resolutions.
• Assist with user account administration, device setup and system access requests.
• Maintain accurate records of issues, fixes and support activities.
• Contribute to a positive and efficient IT support experience across the organisation.

Required profile

• Approximately 2 years' experience in an IT Support, Service Desk or Helpdesk environment.
• Experience providing first‑line technical support to end users.
• Confident acting as the first point of contact for IT queries and incidents.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication skills with the ability to explain technical information clearly.
• Customer‑focused, proactive and professional attitude.
• Strong organisational skills and attention to detail.
• Comfortable managing multiple priorities in a busy office setting.
• Collaborative team player with a willingness to learn and develop.

Required skills

What we offer

• Competitive salary of £30,000‑£35,000 per year.
• Permanent position within a growing technology business.
• Central London location with an office‑based work environment.
• Exposure to a broad range of IT systems and technologies.
• Supportive and collaborative team environment.
• Opportunity to build upon existing technical knowledge.