Forward Deployed Engineer

About the role

Cinder is a small, fast-moving team behind mission-critical infrastructure for the world's largest internet platforms, helping them write and enforce policy, deploy AI agents against abuse, investigate threats and file reports. As a Forward Deployed Engineer, once a deal closes you become the technical owner on the ground, the escalation point for the customer and the first line of engineering defense. For some customers you are embedded in their engineering team, in their Slack and on their calls.

Key responsibilities

• Work directly with customers to understand their problems, identify use cases and build proofs of concept that de-risk the path to production.
• Own deployments end to end, from scoping and system design through implementation, rollout and adoption, partnering with the CSM while owning the engineering plan.
• Connect Cinder to each customer's stack through APIs, webhooks, data pipelines, custom workflows and production-quality code.
• Run technical workshops, document what you build and give customers the knowledge and tools to run independently.
• Solve issues in the systems you ship, find patterns across customers and turn them into reusable tools and product improvements; own on-call for customers when downtime stops moderation.

Required profile

• 4-8 years as a software engineer, solutions engineer or in a similar role in a fast-paced, high-growth environment.
• Real experience owning implementation and shipping something that changed what a customer could do.
• Exceptionally comfortable with ambiguity, taking initiative and learning quickly in unfamiliar situations.
• No degree required; bootcamp grads are welcome.

Required skills

• Solid Python fundamentals: reading, debugging and extending backend code.
• Comfortability with SQL, TypeScript, React and GraphQL.
• Nice to have: trust and safety or safety operations experience, consulting experience, React Query or Strawberry, and experience embedded with a customer.

What we offer

• Team based in London with in-person collaboration.
• Medical and dental insurance through Allianz Global.
• At least two all-company events per year.
• Paid lunch when the team is in person.