Franchise Support & Office Manager

About the role

Our client is seeking a proactive Franchise Support & Office Manager to join their UK support team. Based in Victoria, London, you will be the first point of contact for franchise partners, oversee daily office operations and provide executive assistance to the Managing Director.

Key responsibilities

• Support franchise partners with operational enquiries, onboarding, transfers and day‑to‑day administration.
• Manage franchise communications and maintain support resources.
• Oversee the smooth running of the Support Office, including suppliers, facilities and workplace operations.
• Provide diary, meeting and administrative support to the Managing Director.
• Identify and implement process improvements to enhance the franchise experience.

Required profile

• Experience in office management, operations, customer service or franchise support.
• Excellent organisational and communication skills with a proactive, solutions‑focused approach.
• Strong attention to detail and ability to manage multiple priorities.
• Experience with Microsoft Office and CRM/business systems.
• Franchise or multi‑site business experience is advantageous but not essential.

Required skills

• Microsoft Office
• CRM systems

What we offer

• Competitive salary of circa £50k basic plus benefits.
• Varied role with autonomy and opportunity to make a real impact.
• Collaborative and supportive work environment.
• Occasional travel to franchise locations.
• Minimum four days per week onsite in Victoria, London.