Freight Forwarder – Hybrid Role in Portsmouth

About the role

ACP Freight Services is seeking a full‑time Freight Forwarder to join its Portsmouth team. This hybrid position combines on‑site coordination with occasional remote work, allowing you to manage daily freight operations across road transport while maintaining close communication with customers and carriers.

Key responsibilities

• Issue detailed instructions and documentation to carriers, ensuring compliance with export/import customs procedures.
• Update and maintain transport records in CargoWise, including trailer registrations, ETAs, and delivery confirmations.
• Monitor carrier status daily, compile progress reports, and address any issues before they impact schedules.
• Manage orders from quotation through to proof of delivery, verifying accuracy at each stage.
• Liaise with customers, consignors, consignees, and internal teams to arrange collections, deliveries, and communicate any changes.
• Negotiate spot freight rates and supplementary charges, escalating complex decisions to a Senior Freight Forwarder.
• Maintain team mailboxes, upload all relevant documents to CargoWise, and support incident handling for potential insurance claims.

Required profile

• Strong organisational skills with the ability to handle multiple shipments simultaneously.
• Excellent communication skills for interfacing with carriers, customers, and internal stakeholders.
• Attention to detail to ensure accurate documentation and timely updates.
• Proactive problem‑solving attitude, capable of escalating issues when necessary.

Required skills

• Proficiency with CargoWise transport software.
• Understanding of customs documentation and export/import formalities.
• Experience in negotiating freight rates and managing carrier relationships.