French Customer Experience Agent

About the role

As a French‑speaking Customer Experience Agent you will be the voice of Arcavindi across phone, email, WhatsApp, web‑chat and social media. Working in a hybrid setting, you will handle high volumes of inbound and outbound interactions, resolve complaints with empathy, and support customers through the buying journey.

Key responsibilities

• Respond to inbound queries via phone, email, SMS, WhatsApp, web‑chat and social platforms.
• Make outbound calls for welcomes, collections and customer updates.
• Investigate and resolve complaints promptly while keeping customers informed.
• Assist customers during the purchasing process, addressing objections and explaining next steps.
• Accurately record all interactions and complete related administrative tasks.
• Collaborate with internal teams to ensure smooth handovers and a seamless customer journey.
• Suggest improvements to processes, training and workflows.

Required profile

• Fluent in French and English, both written and spoken.
• Proven experience in a customer‑service or call‑centre environment.
• Ability to manage multiple communication channels simultaneously.
• Strong empathy, communication skills and a customer‑first mindset.
• Comfortable working in a fast‑paced, hybrid environment.

Required skills