French Customer Service Administrator – Hybrid (Brighton)

About the role

We are seeking a bilingual French Customer Service Administrator to join a global travel‑related business in Brighton. After an initial training period, you will work three days a week on‑site and two days remotely, providing first‑line support for customers reporting travel disruptions and related losses.

Key responsibilities

• Serve as the primary contact for French‑speaking customers reporting cancellations, delays, or lost luggage.
• Collect and record accurate claim information in internal systems.
• Guide customers through the claims process and set expectations for next steps.
• Escalate complex or urgent cases to senior team members.
• Maintain high service standards while adhering to company policies and compliance requirements.

Required profile

• Fluent written and spoken French and English.
• Excellent attention to detail and accuracy in data entry.
• Professional, calm telephone manner.
• Ability to multitask in a structured, fast‑paced environment.
• Strong organisational skills and a team‑oriented attitude.

Required skills

What we offer

• £25,500 base salary plus a 5% performance bonus.
• 25‑30 days holiday plus bank holidays.
• Retirement Savings Plan, private medical insurance, life insurance and income protection.
• Company sick pay, cycle‑to‑work scheme, season ticket loan and employee discounts.