French Speaking Crew & Information Controller

About the role

We are seeking a bilingual French‑English professional to join our Railway Control Centre as a Crew & Information Controller. You will be responsible for the real‑time allocation of drivers and train crew, ensuring smooth rail operations across the UK and France.

Key responsibilities

• Monitor crew availability and arrange cover for absences to maintain planned services.
• Allocate drivers and train crew to shuttle services in real time, adjusting plans as needed.
• Communicate operational information clearly with both UK and French crews.
• Collaborate with Operational Duty Managers and Driver Leaders to optimise crew and reserve utilisation across depots.
• Produce space‑time graphs and traffic forecasts during service disruptions.
• Ensure compliance with crew working rules and agreements, escalating issues when required.
• Support service quality by making timely crew and rolling‑stock adjustments.
• Respond to operational requests from crews and terminal staff.

Required profile

• Bilingual fluency in French and English.
• Experience or strong interest in railway operations or transport logistics.
• Ability to work shift patterns (early, late, night).
• Strong organisational skills and the capacity to work under pressure.
• Good communication skills for internal and external stakeholders.

Required skills

What we offer

• £42,543 annual salary.
• 25 days annual leave plus additional leave options.
• Private healthcare, pension scheme and income protection.
• Travel card for employee and partner, subsidised catering, free parking.
• Uniform provision, counselling service and company share incentive plan.