Front of House Manager / Reception Manager

About the role

We are seeking a dynamic and motivated leader with a passion for wellness and exceptional hospitality to manage the front‑of‑house operations of our spa and club. You will ensure a seamless, welcoming experience for all guests while driving high standards of service and operational efficiency.

Key responsibilities

• Oversee daily front‑of‑house operations during assigned shifts, ensuring smooth and efficient service.
• Lead and motivate the team through regular meetings, performance monitoring, and recognition of achievements.
• Handle customer enquiries, bookings, and complaints promptly and accurately.
• Manage VIP, journalist and press arrivals to provide a flawless experience.
• Collaborate with other departments to enhance overall service delivery.
• Conduct bi‑annual performance appraisals in partnership with the Spa Manager.
• Manage staff rotas, absences, holidays and payroll processing.
• Maintain spotless public spa areas and coordinate cleaning standards.
• Oversee food and beverage service, control stock, and deliver allergen training.
• Identify and implement revenue‑growth initiatives with the Spa Manager and Director.
• Coordinate cleaning teams to uphold high hygiene standards.
• Manage online treatment availability alongside the Treatments Manager.
• Open and close the spa, reconcile daily transactions, and run family swim sessions.
• Conduct monthly stock takes of towels and robes and order supplies as needed.
• Ensure GDPR compliance at reception and maintain reception equipment functionality.
• Perform any reasonable tasks requested by senior management to support smooth operations.

Required profile

• Dynamic, motivated leader with a passion for wellness and hospitality.
• Ability to thrive in a fast‑paced environment and deliver outstanding customer service.
• Strong communication and interpersonal skills for team leadership and guest interaction.
• Attention to detail and commitment to maintaining high standards of cleanliness and presentation.
• Proactive problem‑solver capable of handling complaints and VIP situations effectively.

Required skills