Front Office Team Leader

About the role

We are looking for a Front Office Team Leader to guide our reception team and ensure smooth front‑office operations at Ibis Cambridge. You will play a key part in creating memorable guest experiences while supporting the overall objectives of the department.

Key responsibilities

• Provide guidance and support to the reception team to achieve departmental goals.
• Assist in day‑to‑day front office operations with a hands‑on approach.
• Deliver excellent guest experiences, handling special‑needs guests and resolving issues.
• Maintain strong communication and relationships with all hotel departments.
• Perform additional duties as directed by Front Office Management.

Required profile

• Previous experience in a front office leadership or supervisory role in hospitality.
• Ability to manage shifts independently and work flexible weekdays and weekends.
• Strong communication, problem‑solving and organisational skills under pressure.
• Fluent English with a friendly, customer‑focused attitude.

Required skills

• Familiarity with Opera Cloud or a similar property management system (PMS).

What we offer

• Competitive salary and benefits, including pension and additional holidays.
• Flexible rota and discount card for Accor hotels worldwide.
• Complimentary stays in UK hotels and a one‑night stay experience for training.
• Opportunities for career growth, international development and apprenticeships.