Front Office Team Member

About the role

As a Front Office Team Member you will be the first point of contact for guests, ensuring smooth check‑in and check‑out experiences while delivering the high standards of service expected from Accor.

Key responsibilities

• Register guests efficiently and manage departures, keeping accurate guest accounts.
• Answer all incoming calls via the switchboard in a professional and courteous manner.
• Provide helpful information and strive for total customer satisfaction.
• Apply strict security procedures to protect guest confidentiality and safety.

Required profile

• Previous experience in retail, hospitality or another customer‑facing role.
• Excellent communication abilities.
• Strong organisational skills.
• A positive, can‑do attitude.

Required skills

What we offer

• Hourly rate of £13.45.
• Free night stays in UK Accor hotels and up to 30% discount in any Accor restaurant (terms apply).
• Discounted hotel rates worldwide across Accor properties.
• Continuous learning through Accor Academy.
• Wellbeing support for professional and personal life.
• Opportunities to grow across 5,000 hotels in over 100 countries.
• Participation in inclusive and sustainable initiatives.