Frontline Advice Support/Admin Worker & Debt Caseworker (2 roles)

About the role

Citizens Advice Swansea Neath Port Talbot is recruiting for two permanent positions: a Frontline Advice Support/Admin Worker and a Debt Caseworker. Both roles are based in Swansea with outreach duties across Neath Port Talbot, offering the chance to support thousands of people each year.

Key responsibilities

• Frontline Advice Support/Admin Worker: manage the daily reception service, handle administrative tasks, and support the advice team.
• Debt Caseworker: deliver tailored debt advice, assess client situations, and provide accurate information on benefits and debt solutions.
• Both roles: attend outreach locations as required, maintain confidentiality, and contribute to the organisation’s equality and diversity goals.

Required profile

• Experience in administration or advice delivery, depending on the role.
• Strong organisational skills and the ability to work independently.
• Commitment to the values of impartial, confidential advice.

Required skills

• Proficiency in standard office software (e.g., word processing, spreadsheets).
• Knowledge of debt and benefits information for caseworkers.

What we offer

• Competitive salary (£25,878 for admin; £27,316‑£30,160 for caseworkers).
• Permanent contract with a 37‑hour week.
• Opportunity to make a real difference in the community.