General Manager & Front of House Manager

About the role

We are looking for a dynamic General Manager / Front of House Manager to take full ownership of our flagship flexible office site in Bristol. You will be responsible for delivering exceptional client service, maintaining premium site standards and creating a welcoming professional experience for occupiers and visitors.

Key responsibilities

• Build and maintain strong relationships with existing clients to support retention, satisfaction and renewals.
• Oversee the full customer journey, including onboarding, IT setup, off‑boarding and dilapidation inspections.
• Handle escalated queries or complaints, record feedback and act on it.
• Identify and generate additional revenue through meeting‑room hire, events and enhanced client services.
• Host events on behalf of the company or its clients and conduct viewings for prospective customers.
• Lead the Front of House team, ensuring a consistently professional welcome and high‑quality service.
• Manage meeting‑room bookings, set‑up, presentation standards and AV requirements.
• Supervise telephone enquiries and maintain a polished first impression.
• Recruit, onboard, train and develop on‑site staff, conducting regular one‑to‑ones and performance reviews.
• Maintain high site presentation standards and liaise with the Building Manager and key suppliers.

Required profile

• Confident leader with proven experience in managing operations and client‑facing services.
• Excellent interpersonal skills and ability to build lasting client relationships.
• Strong organisational abilities and attention to detail.
• Experience in managing a team, recruitment and performance management.
• Commercial mindset with the ability to identify revenue‑generating opportunities.

Required skills

What we offer

• Competitive salary (to be confirmed).
• Excellent benefits package.
• Opportunity to lead a high‑profile flexible office site in a vibrant city.