General Manager – Operations & Growth

About the role

We are supporting an established business in Darlington that is entering a period of investment, expansion and growth. The General Manager will lead day‑to‑day operations, own performance and drive commercial success.

Key responsibilities

• Take full ownership of day‑to‑day operations, maintaining high operational standards.
• Manage, develop and motivate staff to achieve business objectives and commercial targets.
• Drive sales growth, revenue performance and customer acquisition.
• Improve customer retention and identify opportunities to increase repeat revenue.
• Hold full P&L responsibility, ensuring strong financial performance and disciplined cost control.
• Monitor and manage KPIs, budgets, targets and overall business performance.
• Deliver monthly reporting, debtor management and financial oversight.
• Implement and improve systems, processes, KPIs and operational efficiencies.
• Identify and develop new income streams and business growth opportunities.
• Work closely with business owners to shape and deliver the wider growth strategy.
• Make decisive decisions, driving improvements across the organisation.
• Build and maintain strong relationships with local businesses, partners and customers.

Required profile

• Proven experience in a commercial management or operational leadership role.
• Strong leadership and people‑management capabilities.
• Excellent commercial awareness with a track record of driving business growth.
• Customer‑focused mindset and outstanding communication skills.
• Solid financial understanding, including budgeting and performance management.
• Experience managing KPIs and delivering operational improvements.
• Strong organisational and problem‑solving abilities.
• Ability to lead change and manage multiple priorities.

Required skills

What we offer

• Basic salary of £50,000 per annum.
• Performance‑related bonus potential up to £85,000 total earnings.
• Opportunities for career progression within a growing business.