General Manager - Warehouse and Logistics

About the role

Iron Mountain, a provider of records and information management, digital transformation, data center, asset lifecycle and fine art storage solutions, is seeking an experienced General Manager for its Warehouse and Logistics team in Rugby. The role covers service delivery, cost management, revenue enablement and people leadership across key operations for a major retail customer, with mandatory experience managing 24/7 retail operations.

Key responsibilities

• Manage annual operating budgets, control resource costs and use KPIs to analyse service delivery, improve performance and maintain accountability.
• Interface directly with customers, maintain high-quality client relationships and lead selection, talent development and succession planning.
• Oversee facility management to corporate standards, ensure proper system usage across teams and prioritise the health and safety of colleagues, visitors and clients.

Required profile

• Proven experience managing 24/7 retail operations.
• Background as an operational manager within the logistics or e-commerce retail sector.
• Strong skills in building high-performing teams, driving continuous improvement and resolving complex operational problems in a multi-cultural environment.

Required skills

• Project management and P&L management.
• Strategic resource forecasting.

What we offer

• Competitive compensation and benefits aligned with experience.
• Paid time off and holiday entitlement.
• Flexible work options to support work-life balance.
• Health, wellness and retirement plans.
• Continuous learning, professional growth and international connectivity across a global organisation.