German‑Speaking Client Support Representative

About the role

We are seeking a German‑speaking Client Support Representative to join our London team. The role involves assisting restaurant partners with technical issues, answering product queries and ensuring a smooth rollout of new applications. You will work closely with customers via phone, email, live chat and community forums, delivering prompt and accurate support.

Key responsibilities

• Diagnose and resolve technical and software‑related problems for restaurant clients.
• Provide timely, accurate feedback through calls, emails, live chat and community posts.
• Configure and install software remotely at restaurant locations.
• Log all interactions in Salesforce CRM and capture customer feedback.
• Train restaurant staff on system usage and encourage adoption.
• Escalate complex issues when necessary while maintaining ownership of the resolution.

Required profile

• Native‑level fluency in German and fluent English.
• Excellent interpersonal and communication skills.
• Willingness to work occasional weekends.
• At least one year of customer support experience, preferably in a software environment.
• Hospitality or restaurant experience is a plus.

Required skills

• Experience with Salesforce CRM and community platforms.
• Familiarity with live‑chat support tools.
• Good knowledge of Microsoft Windows operating systems.
• Understanding of iOS and Apple hardware.