Guest Experience Lead (Team Member)

About the role

Join KFC in Purley as a Guest Experience Lead, the friendly face that welcomes every customer. You will ensure smooth service, help guests with digital ordering, and keep the restaurant environment lively and efficient.

Key responsibilities

• Greet each guest with energy and a genuine smile.
• Answer menu questions, promote promotions and guide customers to suitable choices.
• Assist guests with kiosks and the mobile app, making digital ordering easy.
• Monitor crowd flow, reduce wait times and keep guests informed about their orders.
• Handle complaints calmly, resolve issues when possible and involve the Team Leader or GM when needed.

Required profile

• Excellent communication skills with a friendly, confident attitude.
• Ability to think quickly and stay calm under pressure.
• Enthusiasm for delivering high‑quality customer service.

Required skills

• Basic proficiency with digital ordering platforms and kiosk systems.

What we offer

• Full‑time, permanent position with a competitive hourly rate.
• Opportunities for career progression within a global brand.
• Supportive team environment that values individuality.