Haematology Application Specialist

About the role

We are seeking an experienced Haematology Application Specialist to provide expert on‑site support, training and technical assistance for a leading diagnostic solutions provider. The role involves travelling across the UK and Ireland to install, commission and optimise haematology laboratory instrumentation, ensuring customers achieve high performance and compliance.

Key responsibilities

• Install, commission and verify performance of haematology analysers at client sites.
• Deliver in‑person and remote training sessions, including webinars, to maximise user competency.
• Respond to technical enquiries by phone, troubleshoot issues and provide follow‑up support.
• Collaborate with internal technical teams on complex investigations, software upgrades and system integrations.
• Maintain accurate documentation, CRM records and ensure compliance with regulatory and quality standards.
• Contribute to the development of training programmes and online learning platforms.
• Adhere to health, safety and environmental guidelines during all field activities.

Required profile

• Bachelor’s degree in Biomedical Science or a related discipline.
• Minimum five years’ laboratory experience, preferably at band 6 level or higher.
• At least two years in a commercial, customer‑facing role.
• Strong knowledge of haematology principles and proven problem‑solving abilities.
• Ability to interpret scientific documentation and maintain regulatory compliance.
• Full UK driving licence and willingness to travel regularly.
• Excellent organisational skills and attention to detail.

Required skills

• Haematology instrumentation.
• Laboratory Information Management Systems (LIMS).
• Digital morphology.
• Flow cytometry.
• Knowledge of ISO 15189 and laboratory audit processes.
• Microsoft Office suite.
• CRM database management.

What we offer

• Competitive salary of £51,111 per year plus a 25 % annual bonus.
• Full‑time, 37.5‑hour week (Monday‑Friday).
• Field‑based role with extensive travel across the UK and Ireland.
• Opportunity to work with cutting‑edge laboratory instrumentation and a dynamic team.