Head Receptionist – Front‑of‑House Lead

About the role

The Royal College of Pathologists is seeking a professional and personable Head Receptionist to lead its front‑of‑house function. You will own the reception service, ensuring a warm, efficient experience for visitors, members and stakeholders while supporting the College’s operational needs.

Key responsibilities

• Oversee day‑to‑day running of the reception area, maintaining a professional and welcoming environment.
• Line‑manage and support one Receptionist, providing guidance, training and performance oversight.
• Ensure smooth operation of the E‑reception system and manage all incoming calls via the Yealink phone system.
• Coordinate reception cover to match College opening hours (8:00 am – 6:00 pm) and adapt to events outside standard times.
• Act as the main point of contact for visitors, delivering excellent customer service at all times.
• Liaise with internal teams such as Events and Facilities to guarantee seamless guest experiences.
• Hold a valid SIA licence and oversee basic security operations, visitor access and compliance with safety policies.

Required profile

• Professional demeanor with strong interpersonal skills.
• Experience managing a small reception team or similar supervisory role.
• Flexibility to work occasional weekends and adapt to event schedules.
• Commitment to maintaining high standards of presentation and security compliance.

Required skills

• Yealink phone system
• E‑reception system

What we offer

• Salary of £37,800 per annum plus overtime.
• Contributory pension scheme.
• Access to career development programmes and MyLearning.
• Digital GP for you and immediate family, plus broader healthcare benefits.
• Travel, grocery, cinema and retail discounts.
• Cash‑back rewards and free wellness, mindfulness and exercise classes.