Healthcare Administrator / Receptionist

About the role

We are seeking a proactive and organised Administrator to join our busy patient services team in Woking. You will provide excellent customer service to patients, manage appointments and telephone enquiries, and support the smooth running of clinical operations.

Key responsibilities

• Admit and register patients accurately onto the PIMMS system.
• Answer incoming telephone calls professionally and efficiently.
• Book, amend, and cancel patient appointments.
• Maintain up‑to‑date patient records.
• Respond to patient enquiries and deliver exceptional customer service.
• Liaise with clinical and administrative teams to ensure smooth patient journeys.
• Use the PIMMS patient management system daily to manage appointments and information.
• Complete general administrative tasks as required.

Required profile

• Previous experience in administration, reception, customer service or healthcare administration.
• Excellent communication and telephone skills.
• Strong organisational abilities and attention to detail.
• Ability to work effectively in a busy environment.
• Good IT confidence and quick learning of new systems.
• Flexible and positive approach to work.
• Reliability and commitment to delivering excellent patient care.

Required skills

• PIMMS patient management system

What we offer

• Competitive pay of £13.00–£16.00 per hour.
• Immediate start available.
• Supportive and friendly working environment.
• Full training on internal systems and processes.
• Opportunity to develop administrative and healthcare sector experience.