Help Desk Specialist – IT Support Technician

About the role

We are looking for an experienced IT Help Desk Specialist to join a leading global technology organisation in London. This full‑time, onsite position involves providing first‑line, face‑to‑face and remote support to corporate end users, ensuring minimal downtime and a high‑quality customer experience.

Key responsibilities

• Deliver face‑to‑face and remote technical assistance to end users.
• Troubleshoot and resolve hardware, software, OS and application issues on Windows and macOS devices.
• Support printers, peripherals, laptops, desktops and mobile devices.
• Handle password resets, account recovery and authentication queries, including MFA and SSO.
• Manage Active Directory accounts, groups and permissions.
• Install, configure and deploy hardware and software, including desktop imaging.
• Record incidents and resolutions in the ticketing system and escalate complex issues when needed.

Required profile

• Previous experience in an IT Helpdesk, Desktop Support or similar role.
• Strong face‑to‑face customer service skills in a corporate environment.
• Hands‑on experience with both Windows and macOS platforms.
• Proven ability to troubleshoot hardware, printers, peripherals and software problems.
• Experience with MFA, Active Directory, DNS and Single Sign‑On.

Required skills

• Windows operating system
• macOS operating system
• Hardware troubleshooting (laptops, desktops, printers, peripherals)
• Software troubleshooting
• Password reset and account recovery
• Multi‑Factor Authentication (MFA)
• Active Directory user management
• DNS
• Single Sign‑On (SSO)
• Desktop imaging and hardware deployment
• Microsoft 365 and Outlook support
• TCP/IP networking basics
• ITSM/ticketing tools such as ServiceNow or Jira

What we offer

• 12‑month contract with strong potential for extension.
• Hourly rate of £19.50 (PAYE) plus 33 days holiday pay.
• Standard office hours: 8:30 AM – 5:30 PM, Monday to Friday.
• Onsite work in a modern London office.