Helpdesk Administrator – 6‑Month Onsite Contract

About the role

We are seeking a proactive Helpdesk Administrator to join our facilities management team in Salford on a six‑month contract. The role is fully onsite and involves coordinating maintenance requests, dispatching work to engineers and subcontractors, and ensuring service level agreements are met.

Key responsibilities

• Serve as the first point of contact for incoming calls, emails and service requests.
• Log, allocate and track maintenance jobs in the CAFM system.
• Schedule and dispatch reactive works to engineers, subcontractors and suppliers.
• Obtain, issue and monitor quotations, following up as required.
• Provide regular progress updates to clients and internal stakeholders.
• Monitor KPIs and SLA performance, escalating issues when deadlines are at risk.
• Raise purchase orders and process receipts in line with company procedures.
• Maintain accurate client portal and internal system records.
• Perform ad‑hoc administrative duties as needed.

Required profile

• Ability to work under pressure and handle challenging customers positively.
• Self‑starter who can work with minimal supervision and use own initiative.
• Team‑oriented mindset with strong communication skills.
• Capable of meeting tight deadlines while delivering quality outputs.

Required skills

• Proficiency with a Computer‑Aided Facility Management (CAFM) system.