Helpdesk Administrator – Walsall Manor Hospital

About the role

Skanska is looking for a proactive Administrator to join the Helpdesk team at Walsall Manor Hospital. You will be the first point of contact for stakeholders, logging service and maintenance requests and ensuring smooth operation of facilities.

Key responsibilities

• Provide overall Helpdesk duties and administrative support.
• Deliver contract reporting and supporting evidence in line with the Project Agreement.
• Log work accurately, track progress and update stakeholders on request status.
• Allocate reactive and maintenance tasks to the appropriate teams or specialist subcontractors, meeting contractual SLA requirements.
• Handle employee relations activities, including complaints and compliments.
• Maintain records such as CAFM reports, PPM management, training records, in‑house filing and service reports.
• Undertake any other reasonable tasks relevant to the post.

Required profile

• Possession of an administration qualification.
• Experience working on a busy Helpdesk.
• Excellent communication skills.

Required skills

• CAFM reporting.
• PPM management.

What we offer

• 24/7 digital GP service for you and your family.
• Financial wellbeing and employee assistance programmes.
• Professional development opportunities.
• Enhanced family benefits, including maternity, paternity and parental bereavement leave.
• Flexible working options where possible.