High Intensity Use (HIU) Lead

About the role

The British Red Cross is recruiting a High Intensity Use (HIU) Lead based in Brighton and Hove, working with patients attending Brighton University Hospital and registered with a GP in the area. The role supports people who frequently access urgent care services so they can reduce their reliance on emergency care, identify unmet needs, build coping strategies and connect with the right support. It is a fixed-term contract until 27 September 2027, 28 hours per week, with a salary of £31,262 to £31,991 per annum pro rata.

Key responsibilities

• Support individuals with complex needs to reduce their use of A&E, 999 and mental health services.
• Build strong relationships with health, social care and emergency service partners.
• Create personalised support plans and co-produce exit strategies with service users.
• Attend multi-disciplinary meetings and advocate for service users across agencies.

Required profile

• Experience in casework across mental health, substance use or other community-based services.
• Full driving licence (2 years) and access to a vehicle, or eligibility for the Access to Work Scheme.

Required skills

• Strong communication and coaching skills to support vulnerable individuals.
• Confidence in managing safeguarding concerns and working independently.
• Emotional intelligence, resilience and a commitment to inclusive practice.

What we offer

• Flexible working: remote and hybrid, flexitime, compressed hours and job sharing.
• 36 days annual leave plus the option to buy extra leave.
• Pension scheme with up to 6% contributory contribution.
• Recognition platform, discounts through Reward Gateway and Blue Light Card, and wellbeing support including peer supporters, CiC (EAP) and Headspace.
• Career and learning opportunities, a free will writing service and a tax-free lump sum on death in service.