Hire Desk Coordinator

About the role

Hudson Lifting Limited is seeking a Hire Desk Coordinator to be the primary point of contact for customer enquiries across hire, sales and service. You will manage the full hire process from initial enquiry to final delivery, ensuring a smooth and professional experience for our clients.

Key responsibilities

• Act as the central contact for customer enquiries and manage the hire process from enquiry to completion.
• Prepare quotations, confirm orders and record all specifications and documentation accurately.
• Coordinate with internal teams to secure equipment availability, arrange timely dispatch and support efficient service delivery.
• Maintain and update systems, records and hire documentation to ensure compliance and accuracy.
• Handle administrative tasks such as order processing, contract management and prompt resolution of customer queries.
• Promote Hudson Lifting’s products and services to maximise customer awareness of the full offering.

Required profile

• Strong administration and organisational abilities, capable of handling multiple tasks in a high‑volume environment.
• Excellent customer service skills with confidence in handling enquiries and building relationships.
• Experience in a hire desk, customer service or administrative role (equipment hire experience desirable but not essential).
• Detail‑oriented with a high level of accuracy when processing orders and maintaining records.
• Ability to work independently and as part of a team with a proactive, solutions‑focused approach.

Required skills

What we offer

• Salary of £29,741.40 per annum and a comprehensive pension scheme.
• 25 days holiday plus bank holidays.
• Death in service benefit.
• Company uniform and PPE provided.
• Employee Assistance Programme to support wellbeing.
• Ongoing training and development opportunities.