Host – Luxury Retail Experience

About the role

We are seeking a Host for our newest Hermès Maison on New Bond Street. The role is the first point of contact for clients, shaping their emotional experience from the moment they enter the boutique.

Key responsibilities

• Create a refined, personal welcome that feels warm and effortlessly elegant.
• Guide client expectations with clarity, sensitivity and discretion.
• Support the flow of the Maison, ensuring clients feel oriented, cared for and at ease.
• Collaborate with all métiers, becoming a trusted presence that enhances the client journey.
• Offer thoughtful gestures, words or moments of reassurance that transform service into memorable experiences.
• Represent the spirit of Hermès with poise, humility and a deep appreciation for beauty and craftsmanship.

Required profile

• Exceptional interpersonal finesse and emotional intelligence.
• Calm, grounded presence that naturally puts others at ease.
• Elegant, whimsical communication style that makes clients feel welcomed and understood.
• Ability to manage expectations gracefully, even during high demand.
• Genuine love for extraordinary client engagement.

Required skills