Hotel Receptionist

About the role

Join the friendly team at Ibis Cambridge Central Station as a Receptionist and be the first point of contact for our guests. You will create memorable moments from arrival to departure while ensuring smooth front‑desk operations.

Key responsibilities

• Welcome guests, register them and process payments.
• Update guest information and manage reservations in the hotel system.
• Provide accurate information about hotel facilities and local attractions.
• Handle guest inquiries, complaints and remarks promptly.
• Maintain a clean, organized front‑desk area and adhere to quality standards.
• Adapt to changes and support shift coverage as needed.

Required profile

• Friendly, guest‑focused attitude with a passion for hospitality.
• Ability to work independently, manage shifts responsibly and cope under pressure.
• Strong communication skills and problem‑solving mindset.
• Availability to work weekdays and weekends.
• Fluency in English.

Required skills

What we offer

• Competitive salary and benefits, including pension and extra holidays.
• Flexible rota and discount card for Accor hotels worldwide.
• Complimentary stays in UK hotels and apprenticeship opportunities.
• Career growth, international development and a supportive team culture.