Hotel Receptionist

About the role

We are seeking a friendly, professional Hotel Receptionist to be the first point of contact for guests at our well‑established global hotel brand. You will create a welcoming first impression and help deliver exceptional guest experiences in a fast‑paced environment.

Key responsibilities

• Welcome guests and manage check‑in and check‑out processes.
• Provide excellent customer service and respond to guest enquiries.
• Resolve guest issues promptly and professionally.
• Coordinate with internal departments to meet guest needs.
• Promote hotel services, amenities and special offers.
• Maintain accurate records of guest interactions.
• Support team members and contribute to a positive working environment.
• Ensure compliance with health, safety and company policies.

Required profile

• Strong communication and interpersonal skills.
• Professional, friendly and approachable manner.
• Ability to work effectively in a fast‑paced environment.
• Good attention to detail and strong organisational abilities.
• Team player with a positive attitude.

Required skills

What we offer

• Competitive salary.
• Employee discount scheme for hotel stays, food and beverage.
• Company pension (The People’s Pension).
• Free meals while on duty.
• Uniform provided.
• Employee Assistance Programme covering wellbeing, financial and health support.
• Ongoing training, development opportunities and career progression within an international hotel group.