Housing Officer

About the role

Stonewater is expanding its local presence in the South West and is looking for a proactive Housing Officer to join the Yeovil team. Working on a hybrid basis, you will become a trusted point of contact for residents, helping them sustain their homes and improve their quality of life.

Key responsibilities

• Manage the full tenancy lifecycle, from sign‑up to end of tenancy.
• Handle tenancy changes, mutual exchanges, and investigate breaches or fraud.
• Support lettings and voids activity to minimise rent loss and turnaround times.
• Conduct estate inspections and address neighbourhood and environmental issues.
• Manage low‑level anti‑social behaviour, neighbour disputes and more complex cases.
• Identify and respond to vulnerability, safeguarding, hoarding and non‑access cases.
• Complete person‑centred fire risk assessments and monitor health and safety matters.
• Investigate complaints, learn from outcomes and improve services.
• Work in partnership with local authorities and external agencies to support customers.

Required profile

• Experience in housing management or a similar customer‑facing role.
• Knowledge of housing legislation, safeguarding, ASB and welfare reform.
• Strong communication and influencing skills, able to stay calm under pressure.
• Customer‑focused mindset with a commitment to equality, inclusion and trauma‑informed practice.
• Ability to work independently, manage competing priorities and make sound day‑to‑day decisions.

Required skills

What we offer

• Salary of £36,000 per annum.
• £3,715 car allowance.
• Hybrid working model based in Yeovil.
• Opportunity to make a tangible impact in local communities.