Housing Support Officer

About the role

We are seeking a motivated and compassionate Housing Support Officer to help adults overcome housing‑related challenges. You will work centre‑based in Liverpool, providing practical guidance and coordinated interventions that promote long‑term stability and independence.

Key responsibilities

• Manage a caseload of adult participants, offering ongoing support and guidance.
• Conduct initial assessments to identify circumstances, risks, needs and barriers.
• Develop and deliver personalised accommodation plans for each individual.
• Collaborate with probation officers and other key partners to coordinate support.
• Maintain regular contact with participants to monitor progress and provide encouragement.
• Identify emerging risks or changes in circumstances and respond promptly.
• Keep accurate, timely case records using designated case management systems.
• Assist participants in navigating housing challenges and accessing appropriate services.
• Ensure individuals understand their rights, responsibilities and available support options.

Required profile

• Experience in a relevant sector such as Social Services, Mental Health, Education or Criminal Justice.
• Ideally previous experience in a housing or accommodation support role.
• Excellent communication and interpersonal skills.
• Ability to motivate and support individuals from diverse backgrounds.
• IT literacy.

Required skills

• Proficiency with case management software.

What we offer

• Salary between £25,800 and £29,000 per year, depending on experience.
• Excellent holiday entitlement.
• Pension scheme and additional benefits.