HR Advisor – Professional Services

About the role

The role is a full‑time HR Advisor position within a leading professional services provider. You will deliver expert HR and employment law advice to a diverse client base across the UK, working primarily via telephone and email. The position offers extensive training and clear pathways to senior advisory or leadership roles.

Key responsibilities

• Provide accurate, legally compliant HR and employment law advice with a strong customer focus.
• Build trusted, long‑term relationships with clients through every interaction.
• Meet personal and departmental KPIs and service level agreements.
• Respond to client queries promptly and professionally within contractual timeframes.
• Offer clear options and innovative solutions tailored to each client’s business.
• Maintain detailed, accurate case notes in internal systems.
• Support clients with documentation, implementation guidance, and ad‑hoc letter drafting.
• Ensure advice aligns with client contracts, policies, and terms & conditions.
• Stay up to date with legislative changes, best practice, and ACAS guidance.

Required profile

• Proven practical experience in an HR advisory or leadership role managing HR processes.
• Strong working knowledge of UK employment law, HR best practice, and ACAS guidance.
• Solution‑focused mindset with creative problem‑solving ability.
• Confidence working in a fast‑paced, KPI‑driven professional services environment.
• Excellent written and verbal communication skills.
• Ability to prioritise workload and work autonomously when required.
• Professional, adaptable, and resilient under pressure.
• Strong attention to detail and accuracy.

Required skills

• MS Office
• Case management systems

What we offer

• Extensive initial training and continuous professional development.
• Clear progression routes to senior advisory or leadership positions.
• Supportive, forward‑thinking work environment focused on people.