HR Assistant – Proactive Support Role

About the role

We are looking for an HR Assistant to provide proactive, efficient, and accurate HR support to our clients, employees, and internal stakeholders. You will work closely with the HR team to ensure smooth onboarding, off‑boarding, and benefits administration while maintaining high service standards.

Key responsibilities

• Respond to HR queries via inboxes and Microsoft Teams channels within SLA targets and escalate when necessary.
• Manage end‑to‑end onboarding and off‑boarding, including induction, documentation, background checks, and updating organisational charts.
• Oversee benefits enrollment, adjustments, and employee inquiries for schemes such as pension, private medical, and cycle‑to‑work.
• Prepare offer letters, contracts, probation letters, salary review communications, and leaver confirmations.
• Coordinate training logistics, including exam bookings and invoice processing.
• Ensure payroll changes are captured in the payroll timetable and support payroll actions.
• Assist with internal and external audit data collection and respond to related queries.
• Maintain HR systems, trackers, and employee files in line with GDPR requirements.
• Provide initial HR advice on policies, payroll, and benefits, and support the HR Business Partner as needed.

Required profile

• Previous experience in HR administration at a similar level.
• Working towards a CIPD qualification is advantageous but not essential.
• Excellent written and verbal communication skills.

Required skills

• Proficiency with Microsoft Teams and general HR information systems.

What we offer

• Opportunity to develop HR expertise within a supportive team.
• Exposure to a wide range of HR processes and stakeholder interactions.