HR Shared Services Co-ordinator

About the role

Working under limited supervision and using established policies, the HR Shared Services Co‑ordinator performs a variety of general HR duties and supports the regional Human Resources team, including HR Business Partners and Advisors. The role manages incoming employee and manager inquiries through ServiceNow and the employee portal, routing or escalating queries as needed.

Key responsibilities

• First point of contact for employee and manager inquiries, providing knowledge content, resolving issues, or escalating to the appropriate HR team.
• Process and approve HR system transactions in Workday and ServiceNow, covering employee changes, new hires, and terminations.
• Own data and processes, resolve data audit issues, and contribute to process improvements.
• Coordinate with HR colleagues to support payroll, compensation, and benefit queries for assigned client groups.
• Maintain accurate employee records and ensure compliance with regulatory requirements.
• Prepare internal reports and collaborate with the Digital HR team for custom reporting.
• Support regulated roles by initiating background checks and maintaining training records.
• Provide administrative assistance for HR activities, invoices, and event planning.

Required profile

• Direct HR experience in a customer/client‑focused role.
• General knowledge of HR best practices and employment law (preferred).
• Strong communication, attention to detail, and problem‑solving skills.
• Flexibility, willingness to listen, and ability to work with diverse opinions.
• Interpersonal skills to build relationships at all seniority levels.
• Excellent organisational, prioritisation, and time‑management abilities.
• A‑Level standard education or equivalent, with relevant HR experience.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Workday (or equivalent HR system)
• ServiceNow

What we offer

• Company‑provided healthcare
• Competitive annual leave allowance
• Flexible working options, including hybrid arrangements
• Generous pension provisions
• Income protection
• Health and wellness benefits
• Volunteering days
• Enhanced parental leave
• Life insurance