HVAC Service Technician

About the role

Trane Technologies, a global provider of climate solutions for buildings, homes and transportation, is looking for an HVAC Service Technician to work on-site at customer locations. The technician provides customer service and technical support, keeping customer plant and equipment maintained under service contracts. The work is field-based and covers planned preventative maintenance, breakdowns, warranty work and hire and commissioning.

Key responsibilities

• Diagnose system problems on assigned projects and during customer site visits
• Carry out PPM, breakdown, warranty, hire and commissioning work
• Maintain strong customer relationships and act as a trusted point of contact
• Share customer insights with the service desk, sales and operations teams
• Use software and hand tools, following blueprints or engineering specifications, to diagnose and repair units
• Generate regular reports on completed invoiced work orders
• Communicate with supervisors, region service managers and senior technicians on updates and improvements

Required profile

• Proven experience in a service or field-based technician role
• Strong knowledge of customer service principles and excellent interpersonal and communication skills
• Analytical thinking and problem-solving abilities
• Able to work with minimal supervision and to cover standbys and call-outs on weekdays, weekends and bank holidays
• UK right to work and a UK driving licence (a company vehicle will be allocated)
• Appropriate F-Gas skilled certificate
• Knowledge of the manufacturing industry is an advantage

Required skills

• Proficiency in Microsoft Office Suite
• Use of apps, diagnostic software and hand tools

What we offer

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms
• Company van
• Structured induction and ongoing learning and development