HVAC Service Technician - Unitary

About the role

Trane Technologies is looking for a Service Technician - Unitary to provide customer service and technical support across the UK as a national role involving travel. The technician maintains customer plant and equipment covered by maintenance and service contracts, works on-site at customer locations and aims to maximise productivity and improve the customer experience.

Key responsibilities

• Diagnose system problems when servicing products and equipment on assigned projects and customer site visits
• Attend customer sites for Planned Preventative Maintenance (PPM), breakdowns, warranty work, hire and commissioning workloads
• Travel nationally across the UK, including overnight stays on weekdays and on-call rosters
• Build strong customer relationships and act as a trusted point of contact
• Share customer insights with the Service desk, Sales and Operations teams
• Use software and hand tools, following blueprints or engineering specifications, to diagnose and repair units
• Generate regular reports on completed invoiced work orders
• Communicate with supervisors, regional service managers and senior technicians on updates and improvements

Required profile

• Proven experience in a service or field-based technician role
• Category 1 (I) F-Gas C&G 2079 Level 2 certification and COCN1, CIGA1 and ICPN1
• Light commercial knowledge, mainly retail, with first-fix experience and handling multiple callouts up to 4 hours in a single shift
• Intermediate to advanced knowledge of the manufacturing industry and proven experience on packaged rooftops
• Able to work with minimal supervision and to cover standbys and call-outs including weekends and bank holidays
• UK driving licence (a company vehicle will be allocated) and right to work confirmed for the country of application

Required skills

• Proficiency in apps, diagnostic software and the MS Office Suite
• Strong customer service, communication and interpersonal skills
• Analytical thinking and problem-solving

What we offer

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms
• Company van
• Structured induction and continued learning and development