Implementation & Account Manager

About the role

This contract role supports an early‑stage healthcare start‑up on behalf of a Big Four client. You will work closely with senior leadership to launch new client programmes and manage ongoing relationships, driving commercial growth and client satisfaction.

Key responsibilities

• Lead the implementation of new client programmes from contract signature through live rollout, coordinating with the COO and operations team.
• Own the pilot‑to‑rollout conversion process, building evidence and commercial narratives to expand coverage.
• Serve as the primary day‑to‑day relationship owner across multiple stakeholder levels, including HR, health & safety, procurement, finance and senior sponsors.
• Run regular client review cycles, presenting outcomes, dashboard insights and ROI evidence to support expansion and renewal.
• Identify and convert expansion opportunities within existing accounts, such as new geographies, employee cohorts and additional screening panels.
• Generate referrals and case‑study material in partnership with marketing.
• Manage commercial conversations, including renewals, expansion proposals and pricing discussions, with COO support for complex tenders.
• Maintain accurate account plans, forecasts and CRM hygiene for clear visibility of account health.

Required profile

• Experience within the healthcare sector.
• B2B account management or customer‑success background with a focus on commercial expansion.
• Proven ability to manage enterprise clients with multiple stakeholders.
• Demonstrated track record of delivering structured client implementations and growing accounts.

Required skills

• Strong stakeholder management across HR, health & safety, procurement, finance and senior sponsors.
• Ability to run client review cycles and present outcome data, dashboards and ROI evidence.
• Experience preparing commercial proposals, renewals and pricing discussions.
• Proficiency in maintaining accurate account plans, forecasts and CRM data.

What we offer

• Day rate of £200‑£300 plus commission, inside IR35.
• Umbrella company pay framework.
• Hybrid working – three days on‑site in London, two days remote.
• Initial six‑month contract with potential for extension.