Import Bookings Clerk – Import & Customs Coordination

About the role

The Import Bookings Clerk supports the Import team by coordinating shipment bookings with overseas agents and UK customers. The role ensures that import shipments are accurately set up after quotation acceptance and prepares them for hand‑over to the Import Operations team.

Key responsibilities

• Arrange and confirm import shipment bookings with overseas agents and UK customers.
• Verify that all booking details are complete and accurate before hand‑over.
• Liaise with internal departments to ensure a smooth transition into operational processing.
• Provide daily UK import customs clearance support for the Roadfreight team.
• Maintain accurate shipment records and documentation in company systems.
• Communicate proactively with customers, partners, and colleagues about shipment status.
• Support continuous improvement initiatives and uphold high customer‑service standards.
• Develop knowledge of sea‑freight and air‑freight processes to broaden operational support.

Required profile

• Strong communication and customer‑service orientation.
• Excellent organisational skills with high attention to detail.
• Ability to manage multiple tasks and prioritise workload effectively.
• Confidence working with internal teams, customers, and overseas partners.
• Willingness to learn freight forwarding and customs systems.

Required skills

• Good IT proficiency.