Import Clerk – Freight Forwarding Specialist

About the role

We are seeking an experienced Import Clerk to join a specialist freight forwarding team at our Heathrow office in Feltham. The role focuses on handling high‑value import shipments for niche and high‑profile clients, ensuring smooth customs clearance and delivery.

Key responsibilities

• Plan and manage inbound shipments according to customer requirements.
• Prepare and submit import declarations, including CITES documentation.
• Arrange clearances and deliveries of high‑value goods, coordinating with airline and airport handlers.
• Maintain up‑to‑date shipment schedules, status reports and filing systems.
• Communicate shipment status to clients and resolve any issues that arise.
• Support the import department team to ensure seamless operations.

Required profile

• Previous import experience within the freight forwarding sector, preferably with high‑value goods.
• Understanding of various import types such as bonded warehouse, IPR and TIB.
• Strong organisational abilities and the capacity to meet deadlines.
• Knowledge of customs regulations and import procedures.

Required skills

• Proficiency with the CDS system for customs purposes.
• Familiarity with CITES and import declaration processes.

What we offer

• Competitive salary of £36,000‑£38,000 per year.
• Full‑time, Monday‑Friday schedule.
• 22 days holiday plus bank holidays.
• Opportunities for career development within a supportive environment.